Confident Conversations

Course Description

This half day course helps to prepare staff to confidently discuss challenging subjects with their direct reports, peers, or their own managers.  The session will provide staff with the tools to prepare for these conversations, manage reactions, and work towards achieving a desired outcome.

Learning Objectives

By the end of this course you will have the opportunity to:

  • Identify emotions which could impact having a confident conversation
  • Explore the barriers to having a confident conversation
  • Identify the cycle of a conversation
  • Discuss some common situations you may face
  • Have an opportunity to practice preparing for and having a confident conversation in a supportive learning environment

Intended Audience

Suitable for all LUHFT colleagues.

Confident Conversations quotes

How to book 

Learning and Development has now gone fully self-service with ESR. This means rather than using the L&D portal on your desktop to book onto our courses, you will book your place directly through ESR.

Guidance can be found on your homepage of ESR (https://my.esr.nhs.uk/) .... look for the following section:

L&D offer
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